Help Center

Connecting Wearables (Garmin, Fitbit, etc.)

Important: Synqle reads data from your phone's central health system (Apple Health or Health Connect). You must connect your wearable to your phone first.

How to Connect Garmin to Apple Health (iOS)

  1. Open the Garmin Connect app on your iPhone.
  2. Tap More > Settings > Connected Apps.
  3. Select Apple Health and toggle Turn On All.

How to Connect Garmin to Health Connect (Android)

  1. Open the Garmin Connect app.
  2. Tap Settings > Connected Apps > Health Connect.
  3. Toggle on Allow all permissions.

Fixing Step Counts (Data Priority)

If your steps look lower than expected, your phone might be ignoring your watch data. Here is how to fix it.

For iPhone Users (Apple Health Priority)

  1. Open the Apple Health app.
  2. Go to Browse > Activity > Steps.
  3. Scroll to the very bottom and tap Data Sources & Access.
  4. Tap Edit (top right).
  5. Under "Data Sources," drag your Watch/Garmin to the top of the list.
  6. Tap Done.

Frequently Asked Questions

Why aren't my steps updating?
Synqle doesn't run in the background to save battery. To update: Sync your watch to your phone first, then open Synqle and tap the Sync button.
Can I join without a smartwatch?
Yes! You can use your phone as a tracker (ensure it is connected to Apple Health or Health Connect), or you can use the Manual Entry feature in the app to log your activity.
Does Synqle track my GPS location?
No. We only read the step count and total distance numbers. We do not access your maps or location history.